Advanced Technology Marketing - Web Development Services
Our service platform offers you the best in end user customer care capabilities. As with all of our service modules, you have choices in how you deploy customer care resources.
If you need to outsource the entire function, ATM will provide world-class customer service agent coverage for your store. We provide knowledgeable, courteous and friendly agents that enhance the customer experience.
If you choose to leverage your existing customer care resources, we can empower your agents with an administrative customer service module, called Order Manager, enabling them to cancel orders, request RMAs, process returns and more.
The ATM service platform employs the industry's best tools for Order Taking (secure forms, up sell and cross sell capability and category searching), Email Confirmations (account setup, receipt of order, shipment and backorder notification, credit card decline and auto-reply), and Web-based Order Tracking (including links to UPS and FedEx tracking details).
Payment Processing and Fulfillment
ATM can handle all payment processing and fulfillment functions.
ATM’s Customer Care organization is charged with the critical responsibility of making sure the customers who shop at your online stores have a superior experience. And we don’t take this obligation lightly.
The ATM team diplomatically handles returns, cancellations, credit card holds, fraud issues and charge backs.
Customer Care works with our Operations, Store Success and Web Development teams to proactively identify current and potential customer experience issues, and develops plans to correct them. It’s their job to make sure all aspects of the business end of your e-commerce Web site are running smoothly.
We deliver the expertise and relationships you need to meet your customers' high expectations for fulfillment, covering reverse logistics, multiple shipping options and more. We will ensure that your store is backed up by our relationships with top-notch carriers with proven track records fulfilling online orders.
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December 10, 2001
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